Prevent retail return fraud from damaging holiday profits

Customer returns in January can cut deeply into retailers’ holiday season revenues, particularly if the returns are fraudulent. U.S. retailers suffer annual losses of $18.4 billion from fraudulent returns, which could translate to thousands or millions of dollars depending on the size of your business. Preventing such losses starts with a solid merchandise return policy that addresses both in-person and shipped returns. It’s important to provide a return timeframe and specify whether a receipt is required and whether you’ll issue cash or store credit. If you have questions or suspect return fraud, contact us.