Customer returns in January can cut deeply into retailers’ holiday season revenues, particularly if the returns are fraudulent. U.S. retailers suffer annual losses of $18.4 billion from fraudulent returns, which could translate to thousands or millions of dollars depending on the size of your business. Preventing such losses starts with a solid merchandise return policy that addresses both in-person and shipped returns. It’s important to provide a return timeframe and specify whether a receipt is required and whether you’ll issue cash or store credit. If you have questions or suspect return fraud, contact us.